Privacy Policy

Last Updated: April 9, 2026

1. Introduction

At ShifaNext (a product of Ideamath Solutions), we believe that medical privacy is a fundamental human right. Our platform is architected around the principle of ephemeral data, meaning your personal health information is handled with the absolute minimum footprint required for professional healthcare delivery.

2. The Ephemeral Model

Unlike traditional telemedicine platforms, ShifaNext does not persistently store video or audio recordings of your consultations.

  • Video sessions exist only for the duration of the call.
  • Temporary data is purged immediately upon session termination.
  • Metadata (such as appointment duration) is stored only for billing and quality assurance.

3. Information We Collect

To provide our services, we collect the following minimal information:

For Patients

Legal name, email address, phone number, and basic appointment history.

For Doctors

Professional credentials, license numbers, specialization, and availability slots.

4. Third-Party Services

We utilize trusted third-party infrastructure to power our platform:

  • 1Firebase: Used for secure authentication and real-time database management.
  • 2LiveKit: Powers our high-performance, ephemeral video signaling infrastructure.

5. Security Measures

All data in transit is encrypted using TLS 1.3, and data at rest is protected by AES-256 encryption. We perform regular security audits to ensure your data remains inaccessible to unauthorized parties.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, please contact our privacy officer through the Ideamath platform.